Four things about us
Hattaways Credit Management Training occupies an important niche in the credit industry in Australasia. We specialise in training for the industry and we believe, with some justification, that no-one spends more time and effort on the development of credit management training materials than Hattaways. It's impossible to say for sure, but we think we probably know more about credit management in Australasia than anyone else. Check out some of our body of knowledge in the form of the articles and bulletins on this site: if there's anyone who has more expertise in this area than us, they're not writing about it like we are.
To keep abreast of developments in the law, we produce the Australian Credit Management Law Bulletin and the New Zealand Credit Management Law Bulletin. These summarise recent cases of relevance to credit staff and are available free to anyone in the credit industry.
Our most popular public course is our Psychology of Credit Management course. This is a one-day seminar which takes what psychologists know about persuasion and applies it, along with a great deal of practical wisdom, to persuading customers to pay over the phone.
All our courses carry a money-back guarantee
Wisdom from the guru
I was looking through some borrowers' files with a lender client yesterday. A common theme in a number of cases we looked at was the inability of the debtors concerned to face reality. They consolidated credit card debt into a new loan, then went out and applied for another credit card. They made unrealistic promises, then broke them. One manager talked about customers who couldn't accept the fact that they could no longer afford their house after their circumstances had changed. She had a number of current cases where she couldn't persuade them to sell the house themselves and trade... (Click to continue)
From our latest Australian bulletin - Vol 9, No 5, November 2008
Have a look at previous Australian bulletins or have a look at the New Zealand bulletin instead